High Holy Days 5783/2022 Tech Support

High Holy Days Tech Support

1. Click here to join the livestream

2. Make sure your volume is turned on/up.

3. Expand the screen by clicking the little box at the bottom right.

You may join our livestreaming services at any time once the service begins. After each service concludes, it will be uploaded to our archive at https://vimeo.com/amshalom. 

What happens if the livestream loads and goes very slowly, or constantly refreshes?

1. Check your internet speed. Click here for a speed test. Your download speed should be at least 20 mpbs.

2. If you are using data, switch to WiFi or ethernet.

3. Move your computer closer to your WiFi router (if using WiFi).

4. Close any programs that you are not using. Additionally, if you are using a browser like Google Chrome, close any tabs that you are not using.

The volume is on, but I can’t hear! What’s going on?

1. Within the StreamSpot player (the video frame on Am Shalom’s website), make sure the volume is on. Be sure that there is not a line through the speaker portion – this would mean it is on mute. Click the dots further up to turn up the volume.

2. Be sure you have speakers for your sound, either on your computer or plugged into the computer. In your computer settings, you can go to sound, and find where your speakers are located.

3. Your computer or browser may not be working properly. Try solutions above, including closing things that are open and restarting your computer.

I restarted my computer, closed everything else, and checked my internet speed, and those all seem to be fine, but I still have a problem! What should I do?

Please call us! 847.835.4800